Refund policy

Refund Policy

 

Your satisfaction is our priority. We acknowledge that sometimes things don’t go as planned. Please refer to the following steps for your reference:

Refunds

• ·        Item received NOT in good condition

If your order received in less than perfect condition such as melted, broken or defection. Contact us within 2 hours of receiving them. Include a clear picture or video illustrating the issue and WhatsApp to +60 10 899 0282.

 

• ·        Wrong Item received

Notify us with in 2 hours with a clear picture of the incorrect items. The item should be unconsumed and in the condition.

 

 

Cancellations

• ·        Advance Cancellations

Orders can be cancelled up to 1-2day in advance (Base on the pre order policy of every dessert). No cancellation is allowed if the cake/dessert has been prepared or delivery arranged.

 

Refund Process

Approved refunds or cancellations will be refund in term of cash or digital fund transfer.

 

Thank you for your understanding and cooperation with this policy.